Free Lifetime Warranty

Warranty Policy

Last Updated: October 1, 2026

Our Promise

At LUCERARO, we are committed to offering high-quality jewelry and lab-grown diamonds. We stand behind the craftsmanship of every piece we sell. All LUCERARO jewelry is inspected at our facility prior to shipment to ensure it meets our quality standards.

Lifetime Manufacturing Warranty

LUCERARO offers a free lifetime manufacturing warranty against manufacturing defects on all LUCERARO fine jewelry. This warranty is effective from the date of purchase, applies only to purchases made directly from LUCERARO, and is non-transferable.

We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery. We also warrant that the optical properties of our lab-grown diamonds will not fade or cloud over time under normal conditions of wear and proper care.

What Is Not Covered

This warranty does not cover:

General wear and tear, scratching, trauma, loss of center stones, product loss, theft, or improper cleaning and storage.
Fading or discoloration of metals over time due to inadequate care (e.g., wearing jewelry in hot tubs or swimming pools, spraying perfume or other chemicals directly on the jewelry).
Precious metals, especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear may cause them to open and the stone could fall out. This is not considered a manufacturing defect.
Loss of a stone caused by trauma or damage.
Damage to watch crystals and watch straps caused by normal wear and tear (if applicable).

Your warranty will be voided if repairs or services are performed on your jewelry by any third-party retailer or service company that is not affiliated with LUCERARO.

How to Make a Warranty Claim

If you believe your item has a manufacturing defect, please contact our Customer Service team with:

Your order number
Clear images and/or videos of the jewelry showing the area of concern
Any helpful details about how or when the issue was noticed

Our team will review the information provided to assess whether the repair may fall under our manufacturing warranty.

If we determine your jewelry is damaged due to a manufacturing defect, we will provide the necessary paperwork and cover the shipping costs so you can send the jewelry to us for repair at no cost to you. LUCERARO covers all shipping costs for warrantied repairs under the Lifetime Manufacturing Warranty.

If we determine that the damage is not caused by a manufacturing defect, we will send you an estimate for the repair. Upon your approval and payment, we will then provide the instructions and paperwork for your item to be sent in for service. Once received, the repair will typically be completed within 1–3 weeks. We will ship the item back to you in a new jewelry box. (Please note: We send your product back in a new box; we do not return the box you used to send your item.)

We recommend that you insure your jewelry for loss, theft, catastrophic damage, or damage to your center stone. Examples of damage to center stones may include chipping, cracking, or breaking. While diamonds are very durable, they are not indestructible, and normal wear and tear, especially on rings, can cause damage.

Repairs (Non-Warranty)

Sometimes, due to regular wear and tear, your jewelry will need to be repaired and maintained. These services are available at our US facility or overseas facility, and we will be happy to help. Since our customers are very important to us, we will always do our best to keep repair costs low while ensuring the integrity of the piece.

Please remember that repairs or services performed on your jewelry by any third-party retailer or service company not affiliated with LUCERARO will void your warranty with us.

Some common types of repairs we offer include:

Replacing side stones
Tightening prongs
Re-polishing
Re-plating rhodium
Thorough cleaning

If you would like to discuss getting your jewelry repaired or cleaned, please contact Customer Service.

Free Ring Resizing

If you order a ring and love it but didn’t quite get the ring size right, we will be happy to resize your ring one time for FREE within 60 days after your order ships for U.S. orders. Simply ship the ring to us and we will ship it back. If we determine that we are unable to size the ring up or down to the new size, we will inform you and give you the option to either place a special order for the size required or have it shipped back to you as it is.

Please note: Eternity-style rings will need to be re-made in the correct ring size, which we offer one-time only within 60 days of when your order ships.

Additionally, we will be happy to resize your ring for U.S. orders, excluding all eternity-style rings, for an additional fee. Please note that we will resize rings as long as we can maintain the integrity of the ring. LUCERARO will not resize any ring more than two times. Any resizing beyond two times can compromise the structural integrity of the piece, and LUCERARO cannot be responsible for damage resulting from additional resizing. At that point, you may opt for a new setting or other repairs at an additional charge in order to get the ring to fit.

Engraved items are not eligible for resizing.

If you would like to take advantage of ring resizing, please contact Customer Service.

International Orders

Due to the duties and taxes imposed during importation, we are unable to provide ring resizing services for international orders. We apologize for any inconvenience this may cause. For international returns, customers must return items to the designated local return address. No customs duties or taxes apply to local returns.

Exclusions and Limitations

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some jurisdictions do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you.

To the fullest extent permitted by applicable law, LUCERARO’s total liability under this warranty shall not exceed the amount you paid for the product in question.