Refund policy

Return & Exchange Policy

Last Updated: October 1, 2026

Our Promise

We want you to love your purchase. If you are not completely satisfied for any reason, you may return eligible items within 30 days of the delivery date. Exchanges are available within 60 days as described in Section 5. We cover return shipping costs.

Eligibility Requirements

All returned items must meet the following conditions:

Original, unworn condition — no signs of wear, damage, or alteration.
All original packaging included — jewelry box, outer box, and any protective materials.
All original documentation included — diamond/gemstone certificates, grading reports, appraisal documents, and the packing slip.
A Return Authorization (RA) Number must be obtained prior to shipping.

Missing Certificate Fee
Returns without the original lab-grown diamond certificate (where applicable) are subject to a $150 replacement fee per missing certificate, deducted from the refund.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

Special-order and fully custom-made products (including bespoke designs and made-to-order settings).
Engraved items — engraved jewelry cannot be returned, exchanged, or resized.
Items modified or resized by a third party other than us.
Gift cards — non-returnable except where required by law.
Items showing signs of wear or damage.

Custom-Size Ring Returns

If you return a ring that was custom-sized for you, the sizing fee will be fully refunded along with the purchase price, provided all eligibility requirements in Section 2 are met. Custom-sized rings are standard styles adjusted to your size. Fully custom-made or bespoke designs are not eligible for return.

Exchanges

We offer free exchanges within 60 days of the shipment date for standard ring sizes and styles, subject to the following conditions:

Item must be unworn and unengraved.
One exchange per order.
Exchange value must equal or exceed the original purchase price. If higher, the difference is charged to the customer. Exchanges for lower value are not permitted.

Complimentary Resizing
Standard ring styles are eligible for one complimentary resizing within 60 days of the shipment date. Custom or modified rings (excluding engraved items) may be resized at the customer’s expense and at our discretion.

How to Initiate a Return

Step 1 — Contact Us
Reach out to our customer care team at service@luceraro.com or +1 (808) 590 6389 to initiate your return. We will verify eligibility and issue a Return Authorization (RA) Number.

Step 2 — Prepare Your Return

Place the jewelry inside its original jewelry box.
Place the jewelry box inside the original shipping box (or a sturdy outer box).
Include the return packing slip and all original documentation (certificates, grading reports).
Seal the box securely.
Do not write “jewelry,” “diamond,” or any related terms on the outside of the package.

Step 3 — Ship Your Return
Contact FedEx, enter our return address[200 Commerce Dr, Egg Harbor Township, NJ 08234], and return shipping will be paid by us as the recipient. For international returns, customers must return items to the designated local return address. No customs duties or taxes apply to local returns.

Step 4 — Inspection & Refund
Once we receive your return, our quality assurance team will inspect the item(s) within three (3) business days. You will be notified by email once the inspection is complete.

Refunds

Credit and debit card refunds will be issued to the original payment account. After inspection, please allow up to 5 business days for us to process the refund. Your bank may take an additional 5–7 business days to post the refund to your statement.

PayPal and digital wallet refunds will be issued to the original payment account within 5 business days after inspection.

Refunds exclude original shipping charges (if any were paid) and any applicable certificate replacement fees. Since standard shipping is free, there are no original shipping charges to deduct. If you paid for expedited shipping, that fee is non-refundable.

Important Notes

Refunds are initiated within 5 business days of the return being approved and inspected.
The time for the refund to appear on your statement depends on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping.

Fraud Prevention & Fair Use

We reserve the right to:

Refuse returns that do not meet the eligibility requirements in Section 2.
Refuse returns that show signs of wear, damage, or tampering.
Limit or terminate accounts exhibiting patterns of return abuse.
Require additional verification for high-value returns.

We do not allow multiple pieces to be purchased for comparison (i.e., buying several items with the intent of keeping only the one you like best and returning the rest). Returns resulting from such behavior are not eligible under this policy.