Payment Policy

Last Updated: October 1, 2026

Accepted Payment Methods

We offer a variety of secure payment options for your convenience. Available methods may vary by region and will be displayed at checkout.

Shop
Shop Pay
Shop Pay Installments
Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
Digital Wallets: Apple Pay, Google Pay, Amazon Pay, PayPal
Cryptocurrency: USDC

Note: The payment methods available to you will be automatically recognized and displayed based on your region at checkout. If a specific option is not visible, it is not supported for your region at this time.

Payment Security

Your security is our priority. LUCERARO uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers. You can verify this by checking for a padlock icon in your browser’s address bar and an “https://” prefix in our URL.

We do not store your full credit card information on our website. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

For customers with card issuers based in the European Union, you may be prompted to verify your transaction under the Strong Customer Authentication (SCA) requirement of the Payment Services Directive (PSD2). This may involve entering a code sent to your mobile device or using your bank’s app.

What to Do If Your Payment Is Declined

If your payment is refused, please follow these steps:

Verify Information: Double-check that all card details (number, expiration date, CVV) and billing information entered at checkout are correct.
Try Another Card: If the information is correct, please attempt the payment with a different credit or debit card.
Contact Your Bank: In many cases, your bank or card provider can clarify the reason for the decline (e.g., suspicion of fraud, insufficient funds).
Use an Alternative Method: Consider using another accepted payment method, such as PayPal, a digital wallet, or Shop Pay.
Contact Us: If you believe the decline is an error on our part, please contact our Customer Service team at service@luceraro.com or +1 (808) 590 6389.

Upon successful authorization, the order amount will be reserved immediately, and you will receive an order confirmation via email. If the transaction is not approved, your order will be cancelled.

Promo Codes and Coupons

Your promo code may not be applicable for the following reasons:

The coupon has expired or has already been used in a previous order.
Only one coupon can be applied per order.
Coupons cannot be used to cover shipping or service fees.
The coupon may not be valid for sale items, clearance products, or specific items listed in its terms.
Minimum spend requirements or maximum saving limits may apply.

If you continue to experience issues, please contact our Customer Service team for assistance.

Taxes

Sales tax and any applicable duties are calculated and collected at checkout based on the shipping destination and the laws of your state or country. The final amount, including all applicable taxes and duties, will be displayed before you complete your purchase. For more details, please refer to our Shipping Policy.

Cryptocurrency Payments

We accept USDC as a payment method through our third-party payment processor. Cryptocurrency payments are subject to the terms and conditions of the processor. Refunds for cryptocurrency payments will be issued in accordance with the processor’s policies. Please contact Customer Service for more information before placing a cryptocurrency order.