TERMS AND CONDITIONS

LUCERARO
Last Updated: August 21, 2026

These Terms and Conditions apply to the LUCERARO website located at www.luceraro.com and its subsidiaries and affiliates, including LUCERARO sites around the world (collectively, the “Site”) and other websites that expressly incorporate these Terms and Conditions (“Conditions”). In some instances, a particular LUCERARO product purchased through the Site may be subject to additional policies, guidelines, terms, and/or agreements (“Additional Terms”). If such Additional Terms are inconsistent with these Conditions, the Additional Terms shall govern. BY VISITING AND/OR USING THIS SITE IN ANY WAY, SUCH AS BROWSING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS. Please read these Conditions carefully. If you do not wish to be bound by these Conditions, do not access or use the LUCERARO Site.

Changes to Terms

LUCERARO may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which LUCERARO may give by any means, including, without limitation, by posting the revised Conditions on the Site. You are responsible for reviewing the Site for any modifications that may affect your rights or obligations. Any change or modification will be effective immediately upon posting. Your continued access or use of the Site after any changes constitutes your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.

Content

The Site and all content and other materials, including, without limitation, text, icons, graphics, logos, images, designs, pictures, selection, coordination, “look and feel”, information, data, sound files, and other files and software, are the proprietary property of LUCERARO or its affiliates, licensors or users and are protected by United States and international trade dress, copyright, patent, trademark, and other intellectual property and unfair competition laws. Copyright in the documents and material on the Site is owned by or licensed to LUCERARO. You are authorized to use this material only for personal, non‑commercial purposes. You may download, print, and store copies for your own personal, non‑commercial use. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the Site without the written permission of LUCERARO or any third party that may own such marks. LUCERARO will aggressively enforce its intellectual property rights to the fullest extent of the law.

Trademarks

LUCERARO, the LUCERARO logos, and any other product or service name or slogan contained in our Site are trademarks of LUCERARO and/or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of LUCERARO or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “LUCERARO” or any other name, trademark or product or service name of LUCERARO without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in our Site are the property of their respective owners.

Use of the Site

You are granted a personal, limited, non‑sublicensable license to access and use the Site and electronically copy (except where prohibited without a license) and print hard copies of Site materials for your informational, non‑commercial and personal use only. Such license is subject to these Conditions and does not include: (a) any resale or commercial use of our Site or the materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site materials; (d) modifying or otherwise making any derivative uses of our Site and materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than page caching) of any portion of our Site, materials or information contained therein, except as expressly permitted on our Site; (g) causing to appear any pop‑up, pop‑under, exit windows, expanding buttons, banners, advertisements, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) using our Site in any way which interferes with the normal operation of our Site; or (i) any use of our Site or materials other than for its intended purpose. Any use of our Site or materials other than as specifically authorized herein, without the prior written permission of LUCERARO, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including copyright and trademark laws and applicable communications regulations. Unless explicitly stated herein, nothing in these Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Information on Our Site

LUCERARO is committed to providing current and accurate information on our Site, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system and typographical errors. Inadvertent errors or inaccurate advertised prices are not binding on LUCERARO, and may be adjusted by LUCERARO at any time. LUCERARO reserves the right to correct any and all errors when they occur. If an order is placed with a lower listed price than the actual price, LUCERARO will, at its discretion, either advise the customer before shipping or cancel the order and notify the customer. We apologize for any inconvenience.

Information that we communicate is not a binding contract and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request cancellation of the order placed as a result of such incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policy [Insert link to your Return Policy].

LUCERARO holds a dynamic and high‑volume inventory. Stock availability on our Site is listed “as is” and is subject to change. If a product in an order is out of stock, we will advise the customer immediately with possible options. Products may appear on the Site larger or smaller than their actual size. Given variations in computer monitor settings, color and size may vary slightly. In compliance with industry standards and FTC regulations, total carat weight may vary by up to 0.05 carats from stated weight. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds in the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

LUCERARO retains full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.

LUCERARO’s product details and prices are subject to change without notice. All prices are final and non‑negotiable. Additionally, in order to conserve natural resources and maintain the high quality of our pieces, LUCERARO does not allow multiple pieces to be purchased for comparison, i.e., buying several items with the intent of keeping only the one you like best and returning the rest. If you have any questions regarding our policy, please contact our Customer Service at +1 (808) 590 6389.

LUCERARO and any affiliated companies provide natural diamond origin information – whether on this Site, in marketing materials, in materials provided to any purchaser, or anywhere else – without any warranty of any kind, either express or implied. All implied representations, warranties and conditions relating to diamond origin are hereby disclaimed to the fullest extent permitted by applicable law. Natural diamond origin information is provided based upon information supplied by the supplier, as well as demonstrated supplier adherence to LUCERARO’s chain‑of‑custody protocol. While reasonable commercial efforts are made to ensure the accuracy of origin information, there can be no guarantee or warranty of such information. The above limitation of liability extends to any persons who viewed LUCERARO natural diamonds listed with origin, any persons who purchased them, and any other persons who may thereafter acquire them.

All representations, including those regarding gemstone origin, repurposed content of precious metals, and estate information, are provided to the best of LUCERARO’s knowledge and without guarantee or warranty of any kind.

Your Account and Orders

When you access or use the LUCERARO Site or your personalized account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. You are further responsible for all activities that occur under your account and password. If you are under the age of 18, you may use the Site only under the guidance and direction of a parent or guardian. Please note that LUCERARO reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders.

In the case where a customer files a chargeback, LUCERARO has the right to recover its direct and indirect costs, and cancel any promotional items, free shipping, or other benefits, as determined in LUCERARO’s sole and absolute discretion.

Diamond Certificates

Customers who purchase lab‑grown diamonds with GIA or IGI grading reports will receive a link to the online certificate via email after their purchase.

These grading reports are detailed documents created by diamond grading experts at highly respected laboratories. These reports are extremely expensive to replace, and as a result, LUCERARO requires each grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of two hundred and fifty dollars ($250.00).

Order Approval and Cancellation

Receipt of an order confirmation message from LUCERARO only confirms that your order request has been received. Customer orders are not accepted by LUCERARO until they have been processed and approved at our headquarters. LUCERARO is not obligated to complete any order, and reserves the right to cancel products or services for any customer for any reason at any time. The customer’s sole remedy in such cases will be a full refund of any funds collected for the cancelled products and/or services.

Privacy

Please review our Privacy Policy [Insert link to your Privacy Policy], which also governs your visit to the Site and explains how LUCERARO collects, uses and discloses personally identifiable information. LUCERARO reserves the right to cooperate with legitimate governmental requests, subpoenas or court orders, to protect LUCERARO’s systems and customers, or to ensure the integrity and operation of LUCERARO’s business and systems. As such, LUCERARO may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (e.g., name, e‑mail address, etc.), IP addressing and traffic information, usage history, and posted User Content (as defined below). LUCERARO’s right to disclose any such information shall govern over any terms of LUCERARO’s Privacy Policy.

Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, LUCERARO has the sole discretion to terminate and bar specific Site users or account holders who are determined to be repeat infringers. LUCERARO further reserves the right to limit access to the Site and/or terminate the account of any users whom LUCERARO reasonably suspects to have infringed any intellectual property rights of others, whether or not there is any repeat infringement.

Advertisements and Promotions

LUCERARO may run advertisements and promotions from third parties on our Site. These are conducted under the direction of the third party and LUCERARO is not responsible or liable for any loss, damage or liability incurred by you as a result of any dealings with the third‑party provider or resulting from the presence of these unaffiliated third parties on our Site. Any business transactions, correspondence with, or participation in promotions of advertisers other than LUCERARO, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.

Feedback and Submissions

You acknowledge and agree that any feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding the Site, LUCERARO, or LUCERARO products or services, that are provided by you to LUCERARO in any form are not confidential and upon submission shall become the sole property of LUCERARO. LUCERARO shall own exclusive rights, including all intellectual property rights, to such feedback and submissions, and shall be entitled to unrestricted use and dissemination for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant LUCERARO and its sublicensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that (a) you own and control all rights to the content you submit, or that you otherwise have the right to submit such content; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Social Media User Content

From time to time, LUCERARO may reach out to social media users to seek permission to feature our favorite content on our Site, social channels, or in promotional materials. LUCERARO may request permission to use your social media User Content consisting of photos, text, graphics, audio, video, comments and other materials from social media sites, in connection with LUCERARO’s business, product features, marketing, promotional, advertising and other consumer‑related activities.

When you respond to a request for permission to use your social media User Content, you are granting LUCERARO and its related agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, and third‑party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty‑free, fully‑paid, non‑exclusive, transferable, sublicensable right to use your social media User Content in any manner determined by the Licensed Parties’ sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional emails and advertisements, and in any and all other marketing, promotional and advertising initiatives, in any media now known or hereafter developed. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your social media User Content in any manner, with no obligation to you whatsoever.

You also grant the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your social media User Content.

You further agree, represent and warrant that (i) you are solely responsible for your social media User Content; (ii) you own all rights in and to your social media User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such content; (iii) you are not a minor; (iv) the Licensed Parties’ use of your social media User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation; and (v) the social media User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, offensive or otherwise unlawful.

Please note that your social media User Content is deemed non‑confidential and the Licensed Parties have no obligation to maintain confidentiality of any information contained in any submission, except pursuant to their respective privacy policies. By using the Site, you consent to the Licensed Parties’ collection of any personal information you provide for use and disclosure in connection with your social media User Content as described herein. Your personal information may also be transferred to servers located outside your country of residence or to third parties in other countries so that we may process personal information on behalf of the Licensed Parties. By providing personal information, you agree to the foregoing collection, use, disclosure, transfer and processing of your information in accordance with these Conditions, the LUCERARO Privacy Policy, and applicable data protection laws.

The Licensed Parties reserve the right to remove any social media User Content from the Site. If you believe any content, including social media User Content, residing on the Site infringes any person’s or entity’s copyright rights, please contact LUCERARO at: service@luceraro.com.

Product Reviews and User Content

LUCERARO’s Site and social media accounts may now or in the future include a product review feature, discussion forums, user‑generated content, or other areas or services in which you or third parties have the opportunity to create, post, or store content, messages, materials or other items on our Site or social media accounts (“Interactive Areas”). You shall be solely responsible for your use of such Interactive Areas. By using any Interactive Area, you agree not to post, upload, transmit, distribute, store, create or otherwise publish through our Site any of the following:

(a) Any message, data, information, text, music, sound, photos, video, graphics, code or other material (“User Content”) that is or would reasonably be considered to be unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;

(b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national or international law, statute or regulation, including, but not limited to, regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the NYSE, AMEX or NASDAQ;

(c) User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

(d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;

(e) Unsolicited promotions, political campaigning, advertising or solicitations;

(f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;

(g) Viruses, corrupted data or other harmful, disruptive or destructive files; or

(h) User Content that, in the sole judgment of LUCERARO, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose LUCERARO or its users to any harm or liability.

If you post User Content to our Site, email it to LUCERARO, and/or provide LUCERARO permission to use, repost, or otherwise share User Content you have created or shared on social media, you grant LUCERARO a nonexclusive, royalty‑free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You further grant LUCERARO and sublicensees the right to use the name you submit in connection with such content, if they choose to do so. You represent and warrant that (a) you own and control all rights to the User Content or you otherwise have the right to such content; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content does not violate these Conditions and will not violate any rights of or cause injury to any person or entity.

LUCERARO disclaims any responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor shall LUCERARO be liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter as a result of such User Content. Your use of Interactive Areas is at your own risk. LUCERARO is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Additionally, LUCERARO reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies and replacing any User Content you post or store at your sole cost and expense.

Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Conditions and may result in termination or suspension of your rights to use the Interactive Areas and/or the Site.

Disclaimer of Warranties

The Site, the content contained therein, and the products provided in connection therewith are provided on an “as is” and “as available” basis. LUCERARO makes no representations or warranties of any kind, whether express or implied, as to the operation of the Site or the information, content, materials or products included on it. You expressly agree that your use of the Site is at your sole risk, by your own free will, and that you are solely responsible for any consequences arising from this use. Without limiting the foregoing, LUCERARO disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement as to the information, content, and materials on the Site. LUCERARO does not warrant that the Site, its servers, or its electronic communications are accurate, reliable, complete, current or free of viruses or other harmful components.

Limitation of Liability

In no event shall LUCERARO, its directors, members, employees, affiliates, or agents, or any other party involved in creating, producing, or delivering LUCERARO products, be liable to you or any third party for damages of any kind arising from the use of the Site, including, but not limited to direct, indirect, incidental, special, punitive and consequential damages, or other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in contract, tort (including negligence), or otherwise, arising out of or in any way connected with the use of our Site, products, services or the content contained in or accessed through the Site, or resulting from reliance by user on any information obtained from LUCERARO, including any error or omission regarding listed diamond origin, any mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission, or any failure of performance of the Site, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to LUCERARO’s programs or services, even if LUCERARO is expressly advised of the possibility of such damages, or even if the loss, damage or expense was caused by LUCERARO, its directors, members, employees, affiliates or agents. In no event shall LUCERARO’s liability be greater than the price you paid for the product or service that is the basis for the claim.

Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Indemnification

You agree to defend, indemnify, and hold harmless LUCERARO, its independent contractors, service providers and consultants, and its parents, affiliates, and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, expenses and costs (including without limitation reasonable attorneys’ fees and court costs), arising out of or relating to your breach of these Conditions or your access to or use of the Site or inability to use the Site, including without limitation any actual or threatened suit, demand or claim made against LUCERARO and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions, or your violation of the rights of any third party.

Links to Other Sites and Services

Links to other Internet sites and services operated by third parties, including LUCERARO vendors, do not constitute sponsorship, endorsement, or approval by LUCERARO of the content, policies, or practices of such linked sites or services. LUCERARO is not responsible for the availability, content, security, policies, or practices of linked sites or services, including, without limitation, the accuracy of content on linked sites and the privacy policies and practices of linked sites.

Termination

Notwithstanding any of these Conditions, LUCERARO reserves the right, without notice and in its sole discretion, to terminate your license to use this Site, and to block or prevent future your access to and use of the Site.

Dispute Resolution

You and LUCERARO each acknowledge and agree that, for any dispute, claim, or controversy between us, whether related to the Site, products, or services:

• You and LUCERARO are each waiving the right to a trial by jury.

• Any litigation shall be conducted in our individual capacities, and not as a class action or other representative action.

• Any declaratory or injunctive relief may only be awarded on an individual basis and only to the extent necessary to provide relief warranted by the individual claims.

• You and LUCERARO expressly waive any rights to file a class or representative action, or to seek relief on a class or representative basis. This means that neither you nor LUCERARO may be plaintiffs or class members in any purported class, collective, or representative proceeding, and each may bring claims against the other only in your or its individual capacity.

• Notwithstanding the above, you and LUCERARO each retain the right to participate in class‑wide settlement of claims.

You and LUCERARO further acknowledge and agree that, if this Section or any portion of it is determined to be invalid, illegal or unenforceable, the remaining portions of this Section and these Conditions will not be affected or impaired, and shall be considered valid and enforceable, and therefore shall be enforced to the greatest extent allowed by law.

Miscellaneous

These Conditions contain the entire understanding between you and LUCERARO with respect to the subject matter hereof and supersede all prior agreements and understandings. The failure of LUCERARO at any time to enforce any provision of these Conditions will not be deemed or construed as a waiver of any such provision, or in any way affect the right of LUCERARO to thereafter enforce each and every provision. No waiver by LUCERARO of any breach of any provision will be construed or deemed to be a waiver of any other subsequent breach. If any provision or portion thereof is declared invalid, illegal, or unenforceable for any reason, the remaining portions of the applicable provision and these Conditions will not be affected or impaired, and shall be considered valid and enforceable, and therefore shall be enforced to the greatest extent allowed by law. Provisions concerning your rights and obligations which by their content operate after termination, or which are necessary to enforce any right, will survive any termination or expiration of these Conditions.

Questions

If you have any questions, please do not hesitate to contact us:

LUCERARO Customer Service
+1 (808) 590 6389
service@luceraro.com
Or via our contact page [Insert link to your Contact Us page].

International Orders

Orders outside of the United States and Canada are handled by our international fulfillment partner and are subject to that partner’s terms of sale. Please contact us for details regarding international shipping and applicable terms. [Alternatively, if you have a specific partner, insert their name and link to their Terms of Sale.]

Terms and Conditions last updated on August 21, 2026.